General Policy

The present general contracting conditions apply to all commercial transactions carried out on our website www.francobordo.com (hereinafter FRANCOBORDO), a domain owned by FRANCOBORDO ARTÍCULOS NÁUTICOS, S.L.

The complete data is as follows:                                            

 

 

• FRANCOBORDO reserves the right to modify the commercial offer of the Website (modifications to products, prices, promotions, and other commercial and service conditions) at any time, although said modifications will not apply to contracts already made
• Creating a client account to place an order in FRANCOBORDO implies acceptance by the client of the legal conditions described here. It declares that they have the necessary legal capacity to contract the services offered by FRANCOBORDO.
• No stipulation or modification made by the client may differ from those stipulated here if it has not been expressly accepted previously and in writing by FRANCOBORDO.
• Likewise, FRANCOBORDO is not responsible for links to other web pages that are not owned by it and, therefore, cannot be controlled by it.

 

 

• Orders will include the prices published on the web when ordering. The fees invoiced to the client will be those stipulated in the rate published on the web at the time of purchase.
• The budgets of articles or services made at the client's request for products that do not appear in the FRANCOBORDO web rate will be invoiced according to the price stipulated by FRANCOBORDO before the client's budget. The commercial proposal and the shipping conditions, return, payment, etc., will be particular for each case.
• The prices on the Website include taxes (for end customers and when this tax is applicable) but exclude shipping or assembly costs, which will be added to the total amount due according to the option chosen by the customer. The signals delivered on behalf of products on request will not be returned to the client in case of cancellation of the order by the client or the non-collection of the order in our facilities in a period exceeding one month from when it is made available.
• FRANCOBORDO is committed to environmental sustainability and not increasing pollution by reducing cargo truck traffic as much as possible. For this reason, it will make a single shipment per order. Still, it may exceptionally make partial shipments of the orders placed according to its criteria without applying additional shipping costs in these partial deliveries to the customer. Only partial shipments made FRANCOBORDO by your decision will be exempt from extra expenses in transport price.
• FRANCOBORDO reserves the right to modify the commercial offer of the Website (modifications to products, prices, promotions, and other commercial and service conditions) at any time, although said modifications will not apply to contracts already made.
• Creating a client account to place an order in FRANCOBORDO implies acceptance by the client of the legal conditions described here. It declares that they have the necessary legal capacity to contract the services offered by FRANCOBORDO.
• No stipulation or modification made by the client may differ from those stipulated here if it has not been expressly accepted previously and in writing by FRANCOBORDO.
• Likewise, FRANCOBORDO is not responsible for links to other web pages that are not owned by it and that, therefore, cannot be controlled by it.

 

 

Continuing with our commitment to environmental sustainability, FRANCOBORDO is committed to paperless invoicing and wants to have your help.

 

We can send invoices electronically following what is legally established in Royal Decree 1619/2012, of November 30, which approves the Regulation regulating billing obligations, article 8. For this reason, you can request your invoice at our e-mail address info@francobordo.com. You will receive the corresponding invoice at your request at the e-mail address you have provided to FRANCOBORDO, which you can modify at any time from your customer account.

 

 

 

 

 

 

 

 

 

• You can see the shipping costs before placing the order in the following way: Select the products you want to buy and include them in the shopping cart. In the same shopping cart, you must provide the shipping province, and the system will offer you a list of the different options and transport costs for those items.
• The customer can choose the means of delivery among all those available on our Website. The amounts will be provided to the customer before completing their order based on the weight and volume of the items.
• For shipments within Spain of real or volumetric weight up to 50kg, the amount of transport will vary from € 0 to € 50 depending on the option chosen by the customer. For shipments of more than 50Kg real or volumetric, the transport price may range from € 0 to € 400 depending on the option chosen by the client.

 

ORDERS MAY BE SENT BY THE FOLLOWING MEANS:

 

Postal delivery address customer or office:

The general Delivery period in the peninsula will be 1 to 3 business days from when the package leaves the facilities of FRANCOBORDO.

Shipping time to the Canary Islands, Ceuta, and Melilla will be 7 to 20 business days.

 

If, after these periods, the package has not been duly delivered by Correos, we will process a due claim so that delivery occurs as soon as possible.

 

Attention: If nobody stays at home when the postman comes to deliver the package, he will leave a notice so that from the next day and for seven days, he can pick up the box at the assigned Post office in the passing note.

 

If the client has chosen the collection at the Post Office, he will be notified by the Post Office by SMS to his mobile phone of the package arrival at the office so that he can pick it up. The collection at the Post Office must be done within the following ten days, or Correos will return the package to FRANCOBORDO, incurring new shipping costs.

 

 

Messenger service:

Delivery time 24-72h. (Peninsula and Balearic Islands), counting from the date of departure from our warehouses. For the SEUR 13:30 option, the delivery time will be 24 hours before 13:30 from the date of release from our warehouses. The transport agency may deliver the package between 8:00 a.m. to 8:00 p.m. on weekdays and is not obliged to call or warn the client about the delivery time. If the client is not at the address provided at the delivery time, the agency is not obliged to leave any notice and attempt the delivery on a different day.

FRANCOBORDO will provide the client with the tracking number of their package and the Website or contact telephone number of the agency to track it.

 

FRANCOBORDO delivers your orders throughout the Spanish territory (the Balearic Islands, Canary Islands, Ceuta, and Melilla.) And Portugal. For deliveries in other countries, don't hesitate to contact us, and we will provide you with a budget and delivery time.

Deliveries cannot be made to PO Boxes.

Shipments to public places such as Nautical Clubs, Companies, Hotels, Commercial premises... will be made at the customer's request. FRANCOBORDO is not responsible if the material is delivered on the agreed site and is not received by the client.

Once an order is in the "In preparation" status, it cannot be modified or canceled.

The delivery time for the products, which appears on each product and is differentiated by colors, is the usual time it takes for FRANCOBORDO to serve the order and refers to the period in which FRANCOBORDO will deliver the order to the carrier. To this period, the days it takes for the courier to give to the customer's home must be added, depending on the method chosen by the latter.

In the case of articles that appear on the web as "on request" or "out of stock," the period will depend on the replacement time.

The products requested by the client will be processed within the agreed deadlines from the day of receipt of the corresponding amount by FRANCOBORDO.

Any penalty clause for the delay introduced by the customer in his order is rendered ineffective due to applying the previous points of these conditions of sale.

The delivery is made when the carrier makes the product available to the customer.

Suppose the customer rejects the package at the time of delivery by the carrier or does not pick up the box at the point stipulated for its collection when placing the order. In that case, the package will be returned to FRANCOBOARDO. In this case, FRANCOBOARD will refund the amount of the returned item once the package has been received back in our warehouse.

 

It is the responsibility of the recipient to verify the products upon receipt. Claims relating to partial deliveries (missing a package) or external damage to the boxes must be notified at the same time of receipt by the customer to the transport company. They must be recorded on the delivery note. At the same time, you must notify FRANCOBORDO of the incident through its customer service channels. For the rest of the possible caveats or claims, or if the product arrives in poor condition, broken, or incomplete, the customer must send an e-mail to info@francobordo.com to file a timely claim as soon as possible.

 

 

 

The client will have a period of fourteen calendar days (14 days) to execute the right of withdrawal if he has not been satisfied. The client will be able to process this right, within the said period, by accessing their order in their client account. There they will be able to select the product or products they wish to return and fill in the form enabled for this purpose on our Website by clicking on the Return / Claim button. You can also fill out the following form and send it to info@francobordo.com by e-mail or by any means admitted by law that ensures receipt of the communication. In response to this communication, FRANCOBOARD will provide the customer with a return number accompanying the product.

 

 Withdrawal form.

 

To return order is essential to meet the following conditions:

1º. The return request must be made within fourteen calendar days from delivery.

2º. The product must be in optimal condition and show no signs of being used beyond verifying its good condition and operation. You must keep its original packaging without deterioration; if the packaging is damaged, the good could suffer a depreciation. It will be the customer's responsibility to pack the product so that neither the product nor its original packaging may be damaged during transport back to the FRANCOBOARD warehouse.

3º. The product must be accompanied by all its accessories and complements and must visibly present the return or incident number assigned by FRANCOBORDO on the outer packaging.

 

 

 

We inform customers that the costs of collection and shipping to our warehouse in case of return will be borne by the customer. The customer can also make the return for free by delivering the material directly to our store.

The refund of the amount will be made by the same payment method made by the client within a maximum period of 14 days.

In a defective product, the repair and replacement will comply with the following rule: They will be free for the consumer and User. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, such as costs related to labor and materials.

 

• For Hygiene reasons; Wetsuits, Wetsuits, Diving Tubes, Regulators, Diving Masks, or any other sealed item that is not suitable to be returned for reasons of health protection or hygiene and that has been unsealed.
• Books and electronic cartography unsealed or personalized for the client, Articles to the Cut (Ropes, Hoses, Chain, etc.), expressly cut to the length requested by the client and therefore personalized. For safety reasons, unsealed liquids, paints, Extinguishers, batteries or gases, Radio beacons (recorded with the client's MMSI and therefore personalized), or any product customized for the client.
• Smartwatch or electronic products that require the recording or introduction of data or personal passwords of the client and that have been unsealed for their start-up.
• Engines, boats, and inflatable boats have been registered in the Buyer's name and personalized for the customer.
• Inflatables or kayaks have been used in the water or beyond the verification of their correct condition.
• For security reasons, pyrotechnics or any rocketry, flare, or smoke. These items can only be sold in our store and not online.
• The goods are ordered according to the specifications of the consumer and User or are personalized. These items are differentiated with the distinctive on request.

• Delivery times for these products may be longer than usual. Before making the purchase, the customer must contact FRANCOBORDO to provide the product personalization data and/or obtain a specific delivery time.

 

 

Defective product of origin: FRANCOBORDO will proceed as appropriate to the repair, replacement, price reduction, or contract termination. These procedures will be free for the consumer and User. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, such as costs related to labor and materials.

Given the popularity and/or supply limitations of some of our products, FRANCOBOARD may limit the number of products available for purchase and reserves the right to modify the quantities available for sale at any time, even after placing an order.

Suppose any of the products included in your order is not available for delivery or collection at our establishment. In that case, we will inform you as soon as possible by e-mail as soon as we process your order. In this case, FRANCOBORDO will not deliver the product, and we will refund you any amount paid for that. FRANCOBORDO will reserve the possibility of partially or canceling the order placed.

FRANCOBORDO is liable for any lack of conformity that appears in any product within three years from delivery. The consumer and user must inform FRANCOBORDO of the problem as soon as they become aware of it and always before the end of three years from the date of purchase.

For any incident related to a product or the return of items from our store, you can contact our Customer Service department via e-mail: info@francobordo.com.

 

 

• These products will be ordered specifically for each client and do not belong to the stock of usual products of FRANCOBORDO.
• Delivery times are more significant than usual, and FRANCOBORDO does not commit to a specific date of delivery...

 

• Any liability or compensation derived from the obligations established in these General or Particular Conditions is limited, at most, to the amount charged to the client.
• FRANCOBORDO will not be responsible for other concepts different from those previously described. Both parties expressly exclude the exercise of any claim for loss of profit.
• FRANCOBORDO is not responsible for acts or omissions of third parties, nor for actions motivated by legal imperative, fortuitous event, or force majeure.
• FRANCOBORDO reserves the right to demand the relevant responsibilities from the client who shows illicit or fraudulent behavior or fails to comply with the particular conditions applicable to each case, these General Conditions, or current legislation.
• The brands and logos that appear on this Website are trademarks of FRANCOBORDO and third parties, both registered and unregistered. They cannot be used in any advertisements or other advertising materials related to distributing any information or content extracted from this Website without the prior written consent of the trademark owner.

 

 

It is not allowed to dispose of electrical and electronic equipment ("EEE") in domestic waste containers or any other that is not explicitly intended for it or on public roads. Batteries and accumulators not attached to EEE must be separated from them. The customer may deliver the batteries after use and at their choice, at specific collection points (for example, clean points or collection points of local entities). The following symbols must accompany waste EEE ("WEEE") to indicate that they comply with Directive 2012/19 / EU, Royal Decree 110/2015, and other applicable regulations ("WEEE Regulations") in Waste Electrical and Electronic Equipment ("WEEE"), including the identification of harmful substances, specifically "Cd" for Cadmium "Hg" for Mercury and "Pb" for Lead:

Consequently, with the purchase of a Product that has the status of EEE, following the preceding, the customer may deliver to FRANCOBORDO a WEEE of an equivalent type (in the terms set out in the applicable regulations), in the EEE delivery point or at the customer's home where the EEE is supplied.

 

If the client requires WEEE collection at his address, he must request it through customer service via e-mail info@francobordo.com. The client must fill in the corresponding proof of WEEE collection that we will provide in response to that e-mail, print it, and insert it duly completed in the package together with the EEE product (s).

 

 

Choose to make the delivery at the FRANCOBORDO point of sale. The customer will have a period of thirty (30) calendar days to deposit the WEEE, having to show the day of delivery of the WEEE within the period mentioned above, the simplified invoice accrediting the Purchased EEE The customer must pack the EEE safely for transport, using a stable package that prevents the movement of the interior elements, being able to, and if necessary, fill the box with filling parts (for example newspapers ). The User must ensure that in the shipment of EEE, they are separated from batteries and accumulators that were removable and eliminate their corresponding personal data.

 

 

The provisions of this section are carried out without prejudice to the client's right to freely deposit WEEE at no cost at the collection points established explicitly by Local Authorities and Manufacturers of EEE following current regulations.

 

 

These general conditions are ruled by Spanish law.

Controversial issues will be resolved before the competent courts.

Our entity is attached to Confianza Online (Non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the Alternative Dispute Resolution Law provisions, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formularioreclamaciones/). Suppose these refer to electronic transactions with consumers or data protection related to this area. In that case, the claims will be resolved by the Online Confidence Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the Union's online dispute resolution platform.

European following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

 

To thank all our customers for their support all this time, we have launched the FRANCOBORDO points promotion.

 

This promotion is as simple as it sounds. If you shop at Francobordo.com, you will accumulate points to exchange them for products. Once you have obtained the points, you can use them to pay for future purchases at Francobordo.com. These points will only be received and spent buying products through our Website and cannot be used or obtained on purchases made in our physical store, orders made by e-mail, or by phone.

The points will expire 12 months from the issuance of the same.

 

You can obtain more information about the basIs of our points promotion on our Website or by clicking on the following link: 

 

https://www.francobordo.com/my_points_help.php.